Tareq Mahmud
Overview
Steadfast Merchant App
Designing a mobile app for high-volume parcel operations
A product design case study for the Steadfast Merchant app: parcel booking, delivery tracking, payouts and performance tools for businesses shipping in Bangladesh.
- Role
- Mid UI/UX Designer, Zavisoft
- Platform
- Mobile app
- Category
- Logistics · Merchant operations
- Status
- Live on Google Play
Problem
The challenge
Merchants handle many parcels at once. Each parcel has a delivery status, recipient, rider, delivery charge and cash-on-delivery amount. The app needed to make high-volume work and operational data easier to scan and act on.
Solution
The approach
I organized the experience around the jobs merchants repeat: booking parcels, checking delivery progress, requesting payouts and reviewing customer delivery history. Frequent actions sit close to home, while detailed information stays available in focused views.
- Put delivery status before detail. Status summaries help merchants see where parcels are waiting before opening a list. Each status is a clear entry point to the parcels that need attention.
- Explain the available payout. The wallet leads with the amount a merchant can request, followed by the delivered amount and the charges that explain the balance.
- Make customer checks part of booking. Delivery success and complaint history are available by phone number, helping merchants check customer context before sending a parcel.
Outcome
Where it landed
The Steadfast Merchant app is live on Google Play. Its main flows bring parcel booking, tracking, payment tasks and merchant performance into one mobile experience.
